Terms and Conditions
1. INTRODUCTION
Welcome to freename (the “Platform”), which is operated by Freename AG, Samstagernstrasse 41, Wollerau, Switzerland (hereinafter “freename” or “We”, “Us”, “Our”). Information about how to join and use the Platform forms part of these Terms of Service for Platform (“Terms of Service”).
We have developed the Platform to allow You to create, mint, own and manage your favorite Web3 TLD and/or Web3 Domain Name. You have also the opportunity to earn profits by purchasing from us for a consideration (“Royalty”) the rights to receive a portion of the fees we collect for minting Web3 Domain Names that use your Web3 Top-Level Domain (TLD) (altogether hereinafter “Our Services”)
The access to and use of the Platform is conditional upon Your agreement to and acceptance of these Terms of Service. Each time You use the Platform, You agree to be bound by these Terms of Service. If You don’t wish to be bound by these Terms of Service, You shall refrain from using the Platform.
We may at any time revise these Terms of Service. Revisions will take immediate effect and may affect the User’s ability to use the Platform. Since the Users are bound by these Terms of Service each time they use the Platform, they should check these Terms of Service for any revisions each time they use the Platform and wherever prompted to do so. The use of the Platform following the posting of any revisions to these Terms of Service constitutes acceptance by the User of those revisions.
We reserve the right to change the Platform in any way by giving notice to You to the e-mail address You have registered. Even if You have an account, Your ability to access and use the Platform may be terminated at any time without notice. If You do not agree to these Terms of Service, You must immediately exit the Platform.
We make no representation that the Platform (or any element of the Platform) is appropriate or available for use in all locations.
2. USE OF THE PLATFORM
The Platform allows You to create, mint, own and manage Web3 TLD and/or Web3 Domain Name as well as possibly earn Profits.
“Create” means the process of selecting a Web3 TLD and/or Web3 Domain Name of your liking. “Minting” is the process of publishing a Web3 TLD and/or Web3 Domain Name to the blockchain via your wallet to gain full custody of it. After minting you will be the only person who has control over the domain as long as you control (have access) to the wallet used to mint. Through the Platform you can “manage” Web3 TLD and/or Web3 Domain Names, among other, as follows: to record DNS, transfer ownership of your Web3 TLD and/or Web3 Domain Names and to pay Royalties (and acquire the right to earn Profits).
Be aware that blockchain networks, even if We publish Web3 TLD and/or Web3 Domain Name or other record to them, are decentralized and controlled by third parties. Therefore, these blockchain networks are not included in the definition “Platform”.
We reserve the right to discontinue any or all of Our Services at any time for any reason without prior notice.
You are solely responsible for Your interactions with other Users of the Platform. You agree that We are not responsible for the conduct of any User.
Subject to the compliance with these Terms of Service, You are granted a limited, non-exclusive, revocable and non-transferrable license to access and use the Platform in the manner anticipated in these Terms of Service. Any costs associated with accessing and using the Platform generally remains Your responsibility and is dependent on the service provider used. You are responsible for ensuring that Your computer system or mobile device (as applicable) is compatible with the Platform and meets all relevant technical specifications necessary to obtain the benefit of the Platform.
The Platform may contain links to other sites not maintained by us (“Linked Sites”). We are not responsible for the content of any Linked Sites, whether or not we are affiliated with the Linked Sites. We do not in any way endorse any Linked Sites and are not responsible for the quality or delivery of any products or services offered, accessed or advertised by such Linked Sites. To the extent that these Linked Sites collect personal information or contributions from You, We shall bear no responsibility or liability for the manner in which such information or postings are used or exploited. The Linked Sites are for the Your convenience only and You agree to access them at his own risk.
3. ACCOUNT REGISTRATION
In order to use the Platform, You must register an account on the Platform in the manner required and as set out in these Terms of Service.
In order to be eligible to register on the Platform You must:
be at least 18 years old;
provide all the information requested with the registration form on the Platform such as name, surname, e-mail, address, company name and any other information that We deem appropriate.
If you pay Royalties in order to collect Profits, you may be requested to provide additional information that We deem appropriate.
We reserve the right to refuse registration of an account for any reason in Our sole discretion. Any decision of freename is final and no correspondence will be entered into. As an example, We will block Your account if You are under the age of 18 years or are located in a country where we do not operate Our Platform or allow a third party to use Your account.
All information provided when registering an account must be current, correct and complete. Incomplete, ineligible or incomprehensible account registrations will not be valid. You must be logged into Your account in the manner required each time You wish to use the Platform. You may never use another User’s account without permission.
You are responsible for maintaining the strict confidentiality of Your account details and for any activity under Your account. You agree to immediately notify Us of any unauthorized use of Your account or any other breach of security. It is Your sole responsibility to control access to and use of Your account and to notify Us when You desires to cancel Your account. We will not be responsible or liable for any loss or damage arising from Your failure to comply with this provision.
We retain the right and absolute discretion to terminate a Your account and/or access to the Platform (or any element thereof) if We believe that You are abusing or tampering with the Platform (or any element thereof) in any way, that You have breached these Terms of Service, or that You have engaged in any unlawful, unethical or other misconduct that jeopardizes the proper administration of the Platform (or any element thereof). Our legal rights to recover damages or other compensation from such an offender are reserved.
4. PAYMENT INFORMATION
We accept the following payment means for Our Services:
Credit cards supported by PayPal and ADYEN
Cryptocurrencies supported by Metamask, Coinbase commerce and NearPay (currently BUSD and USDT).
Depending on the selected payment method, we may charge an additional transaction fee, the amount of which is determined by the selected payment provider.
5. PAYMENT REQUEST
You may be entitled, if you decide to pay Royalties, to Profits in accordance with the conditions published from time to time on the Platform. Be aware that in any case You will be entitled to Profits only if the respective period that entitles a user to a refund of the Fees has elapsed. The Profits to which you are entitled will be shown in your account. You can request the payment of Your balance at any time and have it transferred to the wallet associated with Your account (and no other wallet). We reserve the right to transfer the entirety or part of your balance to Your wallet at any time without prior notice. Please, be aware that loss of control of Your wallet may result in the impossibility to access these funds. We do not accept any liability to this respect.
We suggest that You request the transfer of Your balance regularly in order to avoid or reduce the risk of losses due to fluctuations in the exchange rate between Your reference currency and the currency of Your balance.
6. NO REFUND POLICY
Exception to the Right of Withdrawal for Immediate Supply of Digital Content and Personalized Services for EU-Clients
The product you purchase includes immediate access to digital features and the subsequent provision of a highly personalized service. This combined offering is classified as "supply of digital content which is not supplied on a tangible medium" under Article 16(m) of Directive 2011/83/EU. Therefore, upon purchase, the consumer expressly requests and consents to the immediate performance of the contract, beginning with the activation of the digital features, before the 14-day withdrawal period expires. Concurrently, the consumer explicitly acknowledges and agrees that by the performance beginning, they will lose their right of withdrawal. Furthermore, given the unique and personalized nature of the final service, the exception under Article 16(c) of the same Directive ('supply of goods made to the consumer’s specifications or clearly personalized') also applies. Consequently, the transaction is considered final from the moment of purchase and is not subject to the right of withdrawal."
Exception to the Right of Withdrawal for Immediate Supply of Digital Content and Personalized Services for UK Clients
The product you purchase includes immediate access to digital features and the subsequent provision of a highly personalised service. This combined offering is classified as the "supply of digital content which is not supplied on a tangible medium" under Regulation 37 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Therefore, upon purchase, the consumer expressly requests and consents to the immediate performance of the contract, beginning with the activation of the digital features, before the 14-day cancellation period expires. Concurrently, the consumer explicitly acknowledges and agrees that by the performance beginning, they will lose their right to cancel. Furthermore, given the unique and personalised nature of the final service, the exception under Regulation 28(1)(b) of the same Regulations ('supply of goods that are made to the consumer’s specifications or are clearly personalised') also applies. Consequently, the transaction is considered final from the moment of purchase and is not subject to the right to cancel
Rest of World Clients
Unless required by mandatory applicable law in your jurisdiction of residence, all sales are considered final upon conclusion of the contract. There is no general statutory right to return goods or cancel services if you change your mind. This policy does not affect any statutory rights you may have relating to goods that are faulty or not as described. Notwithstanding the above, if you are a consumer residing in a jurisdiction that provides for a mandatory, non-excludable statutory right of withdrawal or cancellation, you will be entitled to exercise such rights in accordance with the laws of your jurisdiction.
7. PROMOTIONAL CAMPAIGNS
Freename engages in various promotional campaigns ("Campaigns") to attract new users and enhance engagement and interaction among our existing user base. These Campaigns may include, but are not limited to, special offers, discounts, and the issuance of promotional credits ("Credits") that can be applied towards future purchases or services on our platform.
The terms and conditions governing our Campaigns, including any Promotional Credits offered as part thereof, are determined solely at our discretion. These terms may cover:
Eligibility Criteria: Requirements that must be met to participate in Campaigns and earn Credits.
Usage of Credits: Specific conditions under which Credits may be redeemed, including any restrictions on their application towards services or products.
Expiry and Validity: The potential expiry of Credits and conditions under which they remain valid. Unless otherwise specified in a Campaign, Credits expire at the end of the calendar year in which they were earned.
Non-transferability: Restriction against the transfer of Credits to other users or accounts.
No Cash Value: Declaration that Credits cannot be exchanged for cash or other forms of refund except as explicitly allowed by us.
Modification and Cancellation: Our right to modify, suspend, or cancel any Campaigns and their governing rules, including those related to Credits, at any time without prior notice, at our sole discretion.
By participating in any Campaigns and accepting any benefits, including Credits, you agree to be bound by these terms along with any additional terms that may be associated with specific Campaigns. It is your responsibility to review and understand the terms and conditions associated with each Campaign.
We reserve the right to correct, cancel, or revoke Credits at any time due to errors, fraudulent activity, or any breach of the terms and conditions of the Campaign or this agreement.
8. REPRESENTATIONS AND WARRANTIES
Every time You use the Platform and the Services You will be deemed to represent and warrant to freename that:
You are at least 18 (eighteen) years old;
All information provided to Us upon registering for an account is true, accurate and complete and not misleading;
You have the right and authority to create an account and agree to these Terms of Service;
You will notify Us immediately of any changes to any information You have provided to Us in connection with these Terms of Service or your access to and use of the Platform and/or the Services.
9. 9. PROHIBITED ACTIVITIES
You may not access or use the Platform for any purpose other than that for which We make the Platform available.
As a user of the Platform, You agree in particular not to:
Attempt to impersonate another user or person or use the username of another user;
Register more than one account;
Make any unauthorized use of the Platform, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses;
Systematically retrieve data or other content from the Platform to create or compile, directly or indirectly, a collection, compilation, database, or directory;
Circumvent, disable, or otherwise interfere with security related features of the Platform, including features that prevent or restrict the use or copying of any content or enforce limitations on the use of the Platform and/or the content contained therein;
Engage in unauthorized framing of or linking to the Platform;
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords;
Make improper use of our support services or submit false reports of abuse or misconduct;
Interfere with, disrupt, or create an undue burden on the Platform or the networks or services connected to the Platform;
Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Platform;
Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site;
Disparage, tarnish, or otherwise harm, in our opinion, Us and/or the Platform;
Use the Platform in a manner inconsistent with any applicable laws or regulations.
10 . ACCOUNT SUSPENSION AND TERMINATION FOR PROHIBITED USE
We reserve the right, at Our sole discretion, to suspend or terminate Your account(s) and refuse any current or future use of the Platform in the event of prohibited use according to Clause 8.
Specifically, in cases where You have created multiple accounts or have engaged in activities such as the misuse of referral links or any other actions that contravene the intended use of the Platform as outlined in Clause 8, We reserve the right to:
i) Immediately declare null and void any credits, discounts, premiums, Royalties or any benefits accrued through such prohibited activities. This includes, but is not limited to, earnings, referrals, or any advantages gained from the misuse of the Platform.
ii) Take necessary actions to recover any profits, benefits, or other advantages obtained through such prohibited use.
We will provide notice of the suspension or termination of Your account, which may or may not include the reasons for such action. You will have the opportunity to respond to such notice within a specified timeframe, as determined by Us.
An appeals process may be available for users who believe their account has been unfairly suspended or terminated. Details of the appeals process, including how to submit an appeal, will be provided at the time of account suspension or termination notification.
The decision of freename regarding the suspension, termination, and nullification of benefits as a result of prohibited use is final and binding.
11. INDEMNITY
You agree to indemnify, and must defend and hold harmless, freename and its related bodies corporate, personnel, servants and agent, from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in any way connected with any of the following (including as a result of Your direct activities on the Platform):
Your access to the Platform;
Your breach of these Terms of Service, or any of the warranties or covenants given or made by You;
Any claim by any third party (including any other User) arising directly or indirectly from Your breach of any of the provisions of these Terms of Service;
Any claim or allegation that Your Web3 TLD and/or Web3 Domain Name infringes a third party’s rights, including intellectual property rights.
Your violation of any applicable laws, rules or regulations; and
Any misrepresentation made by You.
12. EXCLUSION OF WARRANTIES
Nothing in these terms shall affect any statutory rights that You cannot contractually agree to alter or waive and are legally always entitled to as a consumer.
Whilst we endeavor to take all reasonable steps to ensure that the Platform operates as expected, the Platform and its entire contents are provided on an “as is” and “as available” basis without any warranties of any kind either expressed or implied, to the fullest extent permissible pursuant to applicable law.
We disclaim all warranties of merchantability, non-infringement and fitness for a particular purpose. We do not make any guarantees and do not provide any undertaking that the Platform will be available at all times or that it will be error free, reliable or secure or free from viruses or other harmful components or that any defects will be corrected. You agree to use the Platform at Your own risk and that freename disclaims any and all responsibility for any damage or loss that You may suffer or incur as a result of using the Platform, whether they are direct or consequential. This includes any loss that results from any interference, malfunction, delays, failures or damage that occurs to Your device or that results from accessing, installing, updating or using the Platform.
13. LIMITATION OF LIABILITY
Nothing in these Terms of Service shall exclude or limit Our liability for losses which may not be lawfully excluded or limited by applicable law.
Subject to the paragraph above, we shall not be liable to You for:
(i) any loss of profit (whether incurred directly or indirectly);
(ii) any loss of goodwill;
(iii) any loss of opportunity;
(iv) any loss of data suffered by You; or
(v) any indirect or consequential losses which may be incurred by You.
(vi) any loss or damage which may be incurred by You as a result of:
any reliance placed by You on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between You and any advertiser or sponsor whose advertising appears on the Platform;
any changes which we may make to the Services, or for any permanent or temporary cessation in the provision of the services (or any features within the services);
the deletion of, corruption of, or failure to store, any content and other communications data maintained or transmitted by or through You while using the Services;
Your failure to provide us with accurate account information; or
You failure to keep Your password or account details secure and confidential; or
the blocking and/or cancellation of Your account by us.
These limitations on our liability to You shall apply whether or not We have been advised of or should have been aware of the possibility of any such losses arising.
You are responsible for any mobile charges that may apply to Your use of our service, including text-messaging and data charges. If You’re unsure what those charges may be, You should ask Your service provider before using the service.
To the fullest extent permitted by law, any dispute You have with any third party arising out of Your use of the services, including, by way of example and not limitation, any carrier, copyright owner or other user, is directly between You and such third party, and You irrevocably release us and our affiliates from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
14. MISCELLANEOUS
Severability
Should any part or provision of these Terms of Service be held to be invalid or unenforceable by any competent court, governmental or administrative authority having jurisdiction, the other provisions of these Terms of Service shall nonetheless remain valid and be replaced with a substitute provision that best reflects the economic intentions of the replaced provision without being unenforceable. The same shall apply if and to the extent that these Terms of Service are found to contain any gaps or omissions.
No agency, employment or fiduciary relationship or joint venture
Nothing in these Terms of Service is intended nor does create a partnership, agency, employment, fiduciary relationship or joint venture between freename and You.
No Waiver
The failure of freename to enforce any of the provisions of these Terms of Service or any rights with respect thereto shall in no way be considered as a waiver of such provisions or rights or in any way affect the validity of these Terms of Service.
Country Restrictions
Our Services are not intended for distribution to or use in any country where such distribution or use would violate local law or would subject us to any regulations in another country. We reserve the right to limit our Services in any country.
Entire Agreement
These Terms of Service subject to any amendments or modifications made by freename from time to time, shall constitute the entire agreement between the You and Us.
Contact
Freename AG, Samstagernstrasse 41, Wollerau, Switzerland
E-Mail: info@freename.io
15. GOVERNING LAW AND ARBITRATION CLAUSE
These Terms of Service are governed and construed in accordance with the substantive laws of The United Kingdom, to the exclusion of the provisions of the conflict of laws and any international conventions applicable, including but not limited to the United Nations Convention on Contracts for the International Sale of Goods dated 11 April 1980 (CISG), as amended from time to time.
All disputes arising out of or in connection with the present Terms of Service and/or the Platform shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce by three arbitrators appointed in accordance with the said Rules.
If for any reason whatsoever, the above arbitration clause should be deemed void, any dispute arising in connection to those Terms of Use and/or the Platform shall be subject to the exclusive jurisdiction of the courts of Wollerau, Switzerland
Updated on 07/29/2025
TERMS AND CONDITIONS FOR DOMAIN NAME SERVICES
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ORDERING OR USING OUR SERVICES, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS, ALONG WITH OUR PRIVACY POLICY, WHICH IS INCORPORATED HEREIN BY REFERENCE.
These Terms and Conditions (“Agreement”) are entered into by and between Freename Ltd, a company registered in England and Wales under number 14443833 with its registered office at 38 Craven Street, London, England, WC2N 5NG (“We”, “Us”, “Our”), and the person or entity who places an order for or uses Our Services (“You”, “Your”, “Customer”, “Registrant”).
This Agreement shall become effective upon the date of Your electronic acceptance during the order process or Your use of the Services.
1. DEFINITIONS AND INTERPRETATION
1.1. In this Agreement, the following terms shall have the following meanings:
“Acceptable Use Policy” or “AUP” means Our policy governing the use of the Services, as published and updated on Our website from time to time.
“Account” means the online account created by You to manage Your Services with Us.
“Consumer” means a natural person who is acting for purposes which are outside their trade, business, craft, or profession.
“Data Protection Legislation” means the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and any other applicable laws relating to the processing of Personal Data and privacy.
“Domain Name” means an internet domain name that is registered through Us on Your behalf with the relevant Registry. For the purposes of this Agreement, this refers to the “Web2 domain”.
“gTLD” means a generic top-level domain (e.g., .com, .net, .org) managed under the authority of ICANN.
“ICANN” means the Internet Corporation for Assigned Names and Numbers, the global coordinator of the domain name system.
“Nominet” means the company responsible for the operation and management of the .uk country-code top-level domain registry.
“Personal Data” has the meaning given to it in the Data Protection Legislation.
“Privacy Policy” means Our policy governing the processing of Personal Data, as published and updated on Our website from time to time.
“Registrant” means the individual or entity listed as the legal holder of a Domain Name. For the purposes of this Agreement, this is You.
“Registration Data” means all data provided by You in connection with the registration of a Domain Name, including but not limited to Your full name, postal address, email address, telephone number, and any administrative or technical contact details.
“Registry” means the central organisation responsible for maintaining the definitive register for a specific top-level domain (e.g., Nominet for .uk domains, or Verisign for .com domains).
“Registry Policies” means the rules, policies, and procedures of the relevant Registry for the Domain Name You are registering, including but not limited to ICANN’s consensus policies and Nominet’s Terms and Conditions of Domain Name Registration.
“Services” means the domain name registration, renewal, transfer, management, and any other related services provided by Us to You under this Agreement.
“WHOIS” means the public directory service that provides information about Domain Name registrations, including Registration Data.
“.uk TLD” means a country-code top-level domain within the .uk namespace, including but not limited to .uk, .co.uk, .org.uk, and .me.uk.
1.2. This Agreement incorporates by reference Our Privacy Policy, and all applicable Registry Policies. You acknowledge that You have read, understood, and agree to be bound by all such documents.
1.3. Resellers. If You are a reseller of Our Services, You are bound by this Agreement in its entirety. You are responsible for ensuring that Your own customers (“End-Users”) agree to terms that are no less protective of Us than this Agreement and all applicable Registry Policies. You agree to indemnify Us for any claims arising from the actions or omissions of Your End-Users.
2. THE AGREEMENT AND OUR SERVICES
2.1. Acceptance of Terms. By submitting an order for and/or using Our Services, You confirm that You have read, understood, and agree to be bound by this Agreement. You also agree to be bound by the relevant Registry Policies of the Registry for the TLD of the Domain Name You choose to register.
2.2. Core Domain Services. Our primary service is to act as an intermediary to submit Your application for a Domain Name to the relevant Registry. We do not control the allocation of Domain Names and cannot guarantee that the Domain Name You apply for will be successfully registered. All registrations are processed on a “first come, first served” basis by the Registry. The registration of a Domain Name grants You an exclusive licence for its use for the registration period; it does not confer any property right. As part of this core service, upon successful registration of a Web2 Domain Name and upon successful purchase of the corresponding mirrored Web3 domain, We will automatically create the corresponding mirrored Web3 domain, which is subject to the terms outlined in Clause 4.6.
2.3. Optional Services. We may offer additional, optional services which will be subject to their own specific terms and fees as described on Our website at the time of purchase. These may include, but are not limited to: WHOIS Privacy Service (see Clause 7.2).
3. YOUR GENERAL OBLIGATIONS
3.1. Accuracy of Information. You represent and warrant that all Registration Data You provide is, and will be maintained to be, current, complete, and accurate. You must update any changes to Your Registration Data via Your Account within seven (7) days of such change occurring. You acknowledge that providing wilfully inaccurate or unreliable information, or failing to update information within this timeframe, constitutes a material breach of this Agreement and may result in the suspension and/or cancellation of Your Domain Name. We are required by Registry Policies to verify this information and may do so at any time. You acknowledge that We are required by ICANN’s Whois Data Reminder Policy to send an annual reminder of Your obligations to the email address on record.
3.2. Lawful Use. You agree to use the Services and any Domain Name registered through Us only for lawful purposes. You represent and warrant that Your registration and use of the Domain Name will not infringe the intellectual property rights or any other legal rights of any third party, nor will it be used for any unlawful activity, including but not limited to phishing, fraud, distributing malware, or operating botnets.
3.3. Account Security. You are solely responsible for maintaining the confidentiality and security of Your Account credentials (including username and password). You are fully responsible for all activities that occur under Your Account, whether authorised by You or not. You agree to notify Us immediately of any unauthorised use of Your Account or any other breach of security. We shall not be liable for any loss You incur due to someone else using Your password or Account, either with or without Your knowledge.
4. DOMAIN NAME LIFECYCLE
4.1. Registration Rules. All Domain Name registrations are subject to the applicable Registry Policies. By registering a Domain Name, You agree to be bound by these policies. Specifically:
— For all .uk TLDs, You agree to Nominet’s Terms and Conditions of Domain Name Registration, which are incorporated into this Agreement by reference.
— For all gTLDs, You agree to be bound by all applicable ICANN policies, which include but are not limited to the Registrant Rights and Responsibilities Specification, the Uniform Domain-Name Dispute-Resolution Policy (UDRP), the Registrar Transfer Dispute Resolution Policy, the Expired Registration Recovery Policy, and the Whois Data Reminder Policy.
You warrant that You meet all eligibility requirements for the Domain Name You are registering and that the name is not on any reserved or prohibited list.
4.2. Renewal, Auto-Renewal, and Expiry. Domain Names are registered for a fixed period. It is Your sole responsibility to ensure Your Domain Name is renewed before its expiry date to avoid loss of service or deletion. We will send renewal reminders to the email address associated with Your Account; however, We shall not be liable for any failure to renew, regardless of whether renewal reminders were sent or received. Auto-Renewal: All Domain Names and associated services are set to automatically renew by default upon purchase or transfer. We will attempt to take payment and renew the Service(s) shortly before the expiry date. You are responsible for ensuring Your payment details are valid and have sufficient funds. You may disable the auto-renewal feature at any time through Your Account.
4.3. The Domain Expiry Process (General). Once a Domain Name passes its expiration date without being renewed, it enters a multi-stage lifecycle that varies by TLD but typically includes a Grace Period, a Redemption Period, and a Pending Delete stage before the Domain Name is deleted and released for public registration. During this time, services associated with the domain, such as your website and email, may be suspended.
4.4. Expiry Process for gTLDs (e.g., .com, .net, .org). The typical timeline (subject to the Registry and ICANN policies) is:
Grace Period (approx. Day 1–45 post-expiry): You can typically renew at the standard price. DNS may be suspended.
Redemption Period (approx. Day 46–75 post-expiry): Recovery may be possible upon paying the standard renewal fee plus a non-refundable Redemption Fee. Transfers are not possible.
Pending Delete (approx. Day 76–80 post-expiry): The Domain Name cannot be renewed or recovered.
Deletion (Day 81+): The Domain Name is deleted and becomes available for re-registration on a first-come, first-served basis. No guarantee of re-registration is provided.
4.5. The Domain Expiry Process (.uk TLDs). Mandated by Nominet:
Day 0 (Expiry): Domain expires; services may cease.
Day 1–30 (Expiry Grace Period): Renewable at standard price. At end, Nominet suspends the domain.
Day 31–90 (Redemption Grace Period): Suspended but renewable at standard price; may appear on public drop lists.
Day 91–95 (Pending Delete): Locked; cannot be renewed.
Day 95 onwards (Deletion): Deleted and available for public re-registration.
4.6. Web3 Mirrored Domains. Upon successful registration of a Web2 Domain Name with Us and upon successful purchase of the corresponding mirrored Web3 domain, the corresponding mirrored Web3 domain will be automatically created on the Polygon blockchain, minted on Freename Custody wallet and associated and managed with Your Account. You acknowledge and agree that the Web3 mirrored domain is entirely dependent on the status of Your Web2 Domain Name. You have no independent ownership rights, title, or interest in the Web3 mirrored domain separate from the Web2 Domain Name. The Web3 mirrored domain is non-transferable and non-sellable under any circumstances. Any event that results in the loss of Your rights to the Web2 Domain Name will result in the immediate and automatic loss of the associated Web3 mirrored domain.
5. DOMAIN NAME TRANSFERS
5.1. Transfers to Us (Incoming). To transfer a Domain Name to Us, You must initiate the process through Your Account. For .uk TLDs, instruct Your current registrar to change the IPS TAG on the Domain Name to Our IPS TAG (provided by Us). For gTLDs, ensure the Domain Name is unlocked and provide the correct Authorisation Code (EPP). Upon successful completion of a transfer to Us, a corresponding mirrored Web3 domain will be automatically created and associated with Your Account (subject to Clause 4.6).
5.2. Transfers Away From Us (Outgoing). You may transfer Your Domain Name to another registrar at any time, provided Your Account is in good standing and all fees are paid. We will facilitate the transfer by changing the IPS TAG (.uk) or providing the Authorisation Code (gTLDs). Disputes are handled in accordance with ICANN’s Registrar Transfer Dispute Resolution Policy. You acknowledge that transferring Your Web2 Domain Name away from Us results in the permanent and irreversible loss of the associated Web3 mirrored domain.
5.3. Change of Legal Ownership (Registrant Transfer). Transferring a Domain Name to a different legal entity requires consent of both current and new Registrant and may incur an administration fee; both parties must agree to this Agreement. Sale or transfer of legal ownership of Your Web2 Domain Name results in the permanent and irreversible loss of the associated Web3 mirrored domain.
6. FEES, PAYMENTS, AND INVOICING
6.1. You agree to pay all applicable fees for the Services, as listed on Our website at the time of purchase. All fees are exclusive of VAT, which will be added at the applicable rate.
6.2. Payment is due in advance for all registration and renewal services. We will not process any order until full payment has been received.
6.3. If You fail to pay any fees due, We reserve the right to suspend or terminate Your Services and Account without notice. We may also charge interest on overdue amounts at a rate of 4% above the Bank of England base rate.
6.4. Refunds. All fees for Domain Name registration and renewal are non-refundable once the order has been submitted to the Registry, including the automatic creation of the associated Web3 mirrored domain. Cancellation of a Web2 Domain Name will also result in the irreversible cancellation of the mirrored Web3 domain. This is subject to Your statutory rights as a Consumer (Clause 9). Fees for restoring a Domain Name from Redemption (a “Redemption Fee”) are also non-refundable.
6.5. Payment Methods. All transactions for Web2 services must be made using direct payment methods (e.g., credit card, debit card). Platform credits cannot be used for any Web2 Domain Name purchases or related services.
7. DATA PROTECTION
7.1. How We Use Your Personal Data. We are a data controller for the purposes of the Data Protection Legislation. We will process Your Personal Data in order to provide the Services, to comply with Our contractual obligations to the Registries, and for security and abuse monitoring purposes. See Our Privacy Policy for full details.
7.2. WHOIS Data and Our Privacy Service. You acknowledge that Your Registration Data is submitted to the relevant Registry and may be included in the public WHOIS database. In accordance with UK GDPR and Nominet policy, if You are a non-trading Registrant (e.g., a Consumer), Your address and other contact details (but not Your name) will be redacted from public WHOIS for .uk TLDs by default. For business registrants, details are typically published. Where purchased, Our WHOIS Privacy Service replaces Your public WHOIS data with proxy details; You remain the legal Registrant and responsible for the Domain Name. We will still hold Your true Registration Data and will disclose it as required by law or Registry Policy.
7.3. Your Data Protection Rights. You have rights under the Data Protection Legislation, including the right to access, rectify, or request erasure of Your Personal Data. Please see Our Privacy Policy for how to exercise Your rights.
8. SUSPENSION AND TERMINATION
8.1. Our Right to Suspend or Terminate. We may suspend or terminate Your Services and this Agreement with immediate effect if: (i) You fail to pay fees when due; (ii) You are in material breach of this Agreement; (iii) You provide false, inaccurate, or incomplete Registration Data; (iv) Your use of the Domain Name is illegal or We receive a valid binding order requiring suspension/termination; (v) required by a Registry (ICANN or Nominet) or due to a UDRP/DRS decision; or (vi) You become insolvent or enter liquidation/bankruptcy.
8.2. Your Right to Cancel. You may terminate this Agreement and close Your Account at any time via Your Account. No refunds are provided for prepaid fees for the remaining term.
8.3. Effect of Termination. Upon termination, Your right to use the Services ceases. We will not be responsible for renewal of any Domain Names. Expired Domain Names follow the deletion process in Clause 4. Termination or cancellation of Your Web2 Domain Name for any reason results in the permanent and irreversible loss of the associated Web3 mirrored domain.
9. SPECIFIC PROVISIONS FOR CONSUMERS
9.1. Information We Must Provide. In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, We will provide key information before You place Your order, including business details, description of Services, total price incl. taxes, and Your cancellation rights.
9.2. Your 14-Day Right to Cancel and Waiver. You have a statutory right to cancel within 14 days of contract (“Cancellation Period”) without reason. However, Domain Name registration is a bespoke service which begins as soon as We submit Your registration request to the Registry. By ordering a Domain Name, You expressly request immediate performance during the Cancellation Period and acknowledge that once submitted, the service is fully performed and You lose Your statutory right to cancel/refund.
9.3. Quality of Services. We will provide the Services with reasonable care and skill, as required by the Consumer Rights Act 2015.
10. LIABILITY AND INDEMNITY
10.1. Our Limitation of Liability. Nothing in this Agreement excludes or limits Our liability for: (i) death or personal injury caused by Our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any liability which cannot be excluded or limited under English law. Subject to the foregoing, Our total aggregate liability to You arising under or in connection with this Agreement shall be limited to the total fees paid by You for the specific Service giving rise to the claim during the 12-month period immediately preceding the event. We shall not be liable for any indirect or consequential loss or damage, including but not limited to loss of profit, business, goodwill, data, or service interruption. We are not liable for loss or damage resulting from actions or omissions of any Registry or third party.
10.2. Your Indemnity. You agree to indemnify, defend, and hold harmless Us, Our directors, officers, employees, agents, and the relevant Registries (including ICANN and Nominet) from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (i) Your registration and/or use of the Domain Name; (ii) Your breach of this Agreement or incorporated policies; (iii) Your infringement of any third-party right, including intellectual property; and (iv) any claim that Your use of the Domain Name has caused damage to a third party. This obligation survives termination or expiry of this Agreement.
11. DISPUTE RESOLUTION AND ABUSE REPORTING
11.1. Complaints. If You have a complaint about Our Services, contact Our customer support. We will investigate per Our internal procedure. If not satisfied and the matter relates to a .uk TLD and a breach of Nominet RRA, You may escalate to Nominet.
11.2. Reporting Abuse. To report abuse of Our Services, including illegal activities, contact abuse@freename.com. We will investigate valid reports and take appropriate action.
11.3. Domain Name Rights Disputes. Disputes concerning rights to a Domain Name are governed by the mandatory policies of the relevant Registry. For .uk TLDs, this is Nominet’s Dispute Resolution Service (DRS). For gTLDs, this is ICANN’s Uniform Domain Name Dispute Resolution Policy (UDRP) and the Uniform Rapid Suspension System (URS). Decisions may result in cancellation or transfer of Your Domain Name.
12. GENERAL PROVISIONS
12.1. Amendments to these Terms. We may modify this Agreement at any time. We will provide notice of material changes by email or on Our website. Continued use of the Services after changes constitutes acceptance. If required by a Registry, changes take effect immediately.
12.2. Notices. All notices from Us to You will be sent to the primary email address registered on Your Account. You must keep this address current. All notices from You to Us must be sent via the methods specified on Our website.
12.3. Entire Agreement. This Agreement, together with the policies incorporated by reference, constitutes the entire agreement between You and Us and supersedes all prior agreements, negotiations, and discussions.
12.4. No Waiver. Our failure to enforce any provision of this Agreement shall not be construed as a waiver of any provision or right.
12.5. Severability. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.
12.6. Third-Party Rights. A person who is not a party to this Agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.
12.7. Governing Law and Jurisdiction. This Agreement, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement.